Frequently Asked Questions
What will I receive?
A freshly prepared (not frozen), nutritious meal Monday through Friday,
delivered by a friendly Meals on Wheels volunteer. The meals we deliver
provide one-third of your daily nutritional needs. A typical hot meal would
include a meat entrée, starch, vegetable, beverage, whole grain bread, and
fruit or dessert. A typical deli meal would likely include a tuna or chicken
salad scoop, a side salad, crackers, beverage, and fruit or dessert. (Meals
are placed in disposable containers that can be heated in a microwave.)
Please refer to the menu for specific information on each meal.
What about special diets?
Meals on Wheels of the Palm Beaches provides a no
additional salt added, rotating 4 week menu. Substitutions
or special diets currently cannot be accommodated.
Who is eligible?
Our service is available to those who are primarily
housebound, living alone, and who are either unable
or have difficulty shopping for food and cooking for
themselves. We also serve senior caregivers where
one person has assumed responsibility for the daily
care of their spouse or partner. There is no age or
income requirement. You can need the service long- term
or only temporarily as you recover from a hospital stay
or illness. One month is the minimum length of service we provide.
How does it work?
Once qualified on the phone, we will schedule a home visit to
enroll the eligible person. Required information includes full
name, birth date, telephone number, address, doctor’s name and
phone number, emergency contact’s name, address, phone number,
income/asset confirmation for subsidized meals. We will ask for
payment for the first month of meal service at the time of enrollment.
What is the cost?
The full cost is $6.00 per meal, however financial assistance is available
which will bring the cost of the meal down. Most people will qualify for
some financial assistance and easily fit the cost into their current food
budget. Some clients tell us they save money because the meal we provide
cost less than what they spend at the grocery store for the same amount of food.
How soon will it start?
New client service will normally start the following Monday after our home visit. Occasionally
there may be a waiting list in certain areas, and we will contact you when service can begin.
How long may I receive meal delivery?
Once you are enrolled as a client you may continue receiving meals as long as you remain eligible.
When are meals delivered?
The volunteer will normally arrive between 10:30 a.m. and 1:00 p.m. We cannot guarantee
delivery times and the time of arrival may vary from day to day between 10:30 and 1:00 pm.
If the meal has not arrived by 1:00 pm – then please contact the office to advise us.
What if I will not be home at delivery time?
Eligibility requires that you are home to receive the meals unless there is a Doctor’s or similar appointment.
In that case, please leave a clean cooler with a cold ice pack inside by your front door. If you do not answer
the door and no cooler/ice pack has been provided, the meal will not be left and the emergency contact
will be notified in case attention to your well-being or safety is needed.
What if I need to take medication with food?
To avoid medical emergencies, please do not wait until your meals arrive if you
need to take medication on a timely basis. Eat a light snack and take your medication
on schedule. Consult your physician about what snacks are appropriate for you.
When is payment due?
Payment is required at time of enrollment for the first month. After that you will
receive a monthly invoice at the beginning of each month for the previous months’ service.
If payment is not received by the end of the month, we will follow up with you by letter or
phone. Payments must remain current to avoid interruption in meal service. Our volunteers
do not accept payments nor do they have any information about invoices. Please remember
if you cancel the service that there will be one additional invoice due for meals already delivered.
Do you keep my information confidential?
The volunteers and employees of Meals on Wheels of the Palm Beaches must abide by strict
standards of confidentiality. They are expected to behave in ethical, diplomatic and discreet
ways regarding the sharing of information within Meals on Wheels of the Palm Beaches. All
information about you and your family is considered confidential. If you have any questions
or concerns about confidentiality in a particular situation, it is important to discuss it with
the Executive Director of Meals on Wheels of the Palm Beaches.
How do I cancel meal delivery?
Please call us at (561) 802-6979 between 9 a.m. and 4 p.m. to cancel delivery for a day or
other time period. We require a 48 hour notice for meal cancellations. We do not charge
for meals cancelled with a 48 hour cancellation. Emergencies are, of course, an exception.
What days don’t you deliver?
Meal service is not provided on Memorial Day, Independence Day, Labor Day, Thanksgiving,
Christmas Day, day after Christmas, or New Years’ Day. In addition, in cases of severe weather
such as thunderstorms, possible flood conditions, tornado or hurricane watches, meal delivery
may be cancelled to protect the safety of our volunteers. In the event of cancellation - you will
receive a telephone call from an automated service advising you
How is Meals on Wheels funded?
Meals on Wheels of the Palm Beaches is a private 501©3, tax-exempt non-profit organization.
We depend solely upon financial support from generous local foundations, individuals and
businesses as well as the contributions from our clients to support our mission. We are not
affiliated with any government program and receive no Federal, State or local government funding.